Frequently Asked Questions

Physiotherapy

• What should I bring to my first appointment?+

  Please bring your referral, insurance card, medical reports, and comfortable clothing. If available, we also recommend bringing any relevant medical documents or reports.

• Muss ich ein eigenes Handtuch mitbringen?+

  Das hängt davon ab, welches Angebot Sie bei uns nutzen:

  • Abo oder Personal Training: Das Handtuch ist inklusive.
  • Physiotherapie mit Zusatzleistung: Wenn Sie zusätzlich zur regulären Physiotherapie Personal Training, eine Massage oder eine verlängerte Physiotherapie-Sitzung buchen, ist das Handtuch ebenfalls inklusive.
  • Nur Physiotherapie: Bringen Sie bitte Ihr eigenes Handtuch mit. Alternativ können Sie unseren Handtuchservice dazubuchen. Er kostet einmalig CHF 20 für die ganze Behandlungsserie, und bei jedem Termin liegt ein frisches Handtuch für Sie bereit.
  • Handtuch vergessen? Kein Problem: Sie erhalten eines von uns für CHF 5.
• How long is one session?+
  • Initial session: 45 minutes
  • With medical referral (basic insurance): 30 minutes. To allow sufficient time for therapy and exercise, we recommend booking an additional 30 minutes.
  • Without referral (self-paying clients): We recommend 60 minutes to optimally combine treatment, exercise, and long-term results.
• How long is a referral valid?+

  The first treatment session must begin within 5 weeks from the date the referral was issued; otherwise, it will no longer be valid.

• Do I need a medical referral?+

  No. You can receive physiotherapy with us without a medical referral. A referral is only required if you would like the treatment to be covered by mandatory health insurance (KVG) or accident insurance. Please ensure that all areas of pain are listed on the referral.

• Will I always be treated by the same person?+
  Whenever possible, you will be accompanied by the same therapist throughout your treatment. Should a change occur, thorough documentation and a structured handover ensure the continuity of your care.
• What should I consider before physiotherapy?+

  Please arrive freshly showered, or feel free to use the shower facilities in our studio before your appointment.

Personal Training

• Is personal training suitable for me?+

  Personal training is designed for individuals who value quality, individuality, and efficiency. It is ideal for anyone who wants to work specifically, professionally, and sustainably on their health, performance, and physical presence—regardless of their training level or experience.

• How do I start personal training?+

  The program begins with two exclusive introductory sessions of 60 minutes each. These include a structured consultation, precise goal setting, and a comprehensive movement and performance assessment. Based on this, we create a tailored training plan. During these sessions, all exercises are professionally instructed, technically refined, and individually adjusted.

• How often should I train?+

  Training frequency depends on your goals, recovery, and daily routine. For muscle development, at least two sessions per week are recommended.

• Is there a free initial consultation?+

  We offer 15-minute-consultations free of charge. For more detailed assessments, we schedule at least 60 minutes.

• Can I do personal training if I have health issues?+

  Yes. In many cases, it is even beneficial. If you have existing conditions or injuries, the training will be adapted accordingly and performed safely.

• Do I need to bring a towel?+

  For your 1:1 personal training session, we provide fresh towels. For group training, we provide a mat. You are welcome to bring a small towel.

General Information

• Do I need to bring my own towel?+
  • 1:1 personal training (single sessions or subscription): A towel is included.
  • Physiotherapy with an additional service: If you book personal training, a massage or a 60-minute physiotherapy session in addition to your regular physiotherapy, a towel is also included.
  • Physiotherapy only: Please bring your own towel. Alternatively, you can add our towel service for a one-off fee of CHF 20 for your entire course of treatment, and a fresh towel will be ready for you at every appointment.
  • Small group training: You will receive a mat. You are welcome to bring a small sweat towel.
  • Forgot your towel? No problem: you can get one from us for CHF 5.
• What happens if I cancel at short notice?+

  Appointments can be cancelled free of charge up to 24 hours in advance. For later cancellations or missed appointments, the full session will be charged, as the appointment is reserved exclusively for you.

• Is parking available?+

  Parking is available nearby. Details about public or private parking options are available on site.

• How do I get there by public transport?+

  Tram lines 8 and 17 and bus line 30 stop within walking distance of our studio.

• How early should I arrive?+

  Please arrive five minutes before your appointment to ensure a relaxed start to your session.

Massage

• Does health insurance cover massages?+

  Massages are generally not covered by basic health insurance, but may be reimbursed through supplementary insurance. We recommend checking with your insurer in advance.

• Do I need a medical referral?+

  Some supplementary insurance providers require a medical referral, while others do not. Please check with your insurance provider for details.